At Sinewerx, we aim to dispatch all orders quickly, safely, and reliably. This Shipping Policy outlines how and when your order will be delivered, shipping costs, and other related information.

Processing & Dispatch Times

• Orders are typically processed within 5 business days

• You will receive a confirmation email with tracking details once your order has shipped

Shipping Locations

Australia-Wide Shipping

We deliver to all states and territories, including remote and regional areas.

International Shipping

At this stage, we do not offer international shipping. Please contact us if you're outside Australia and wish to order — we may be able to accommodate custom arrangements.

Shipping Costs

• Shipping costs are calculated at checkout based on your location and the size/weight of your order

• Free or flat-rate shipping may be offered during promotions

Shipping Delays

While we do our best to meet delivery estimates, Sinewerx is not responsible for delays once the item is in transit. If your item appears significantly delayed or missing, please contact us and we’ll investigate with the courier.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged:

1. Contact us at admin@sinewerx.com.au within 7 days of delivery

2. Include your order number, tracking info, and any photos (if damaged)

We will work with the courier to resolve the issue and arrange a replacement or refund if necessary.

Authority to Leave (ATL)

By default, parcels may be left at your address if unattended. If you prefer signature on delivery, please let us know at checkout.

Questions?

If you have any questions about shipping or delivery, reach out any time:
admin@sinewerx.com.au